Terms and conditions for access to the LAO S.R.L. website.

This website (the “Site”) is the exclusive property of and managed by LAO S.R.L. – VIA DEI SERRAGLI 104/124 – 50124 FIRENZE (ITALY).

Use of the Site implies acceptance of the following terms and conditions.

1. Intellectual property

All contents and/or documents and/or images and/or distinctive marks and/or logos and/or names of the products and systems contained in the Site are the exclusive intellectual property of LAO S.R.L.. These contents and/or documents and/or images and/or distinctive marks and/or logos and/or names of the products and systems may not – even partially – be copied and/or reproduced and/or transferred and/or uploaded and/or published and/or distributed in any what whatsoever without the prior written permission of LAO S.R.L., except within the limits of what is necessary for them to be viewed online.

The pages of the Site may be printed solely for personal use under the following conditions:

(a) that no modifications are made to the printed contents and/or documents and/or images and/or distinctive marks and/or logos and/or names of the products and systems;

(b) that the contents and/or documents and/or images and/or distinctive marks and/or logos and/or names of the products and systems contained in the Site are not used separately from the corresponding text;

(c) that the copyright and/or the brand and/or the commercial logo of LAO S.R.L., and/or the other notes, appear on all the printed copies.

Without prejudice to the above, and again with prior written permission from LAO S.R.L., wallpapers, screensavers and other utilities may be downloaded from the Site. Such downloads are in every case subject to the conditions detailed above.

Any use whatsoever, for any purpose, of parts extracted from the Site is strictly prohibited if not in compliance with the aforesaid conditions. LAO S.R.L. reserves the right to pursue before the competent Judicial Authorities any violation of the provisions in this Paragraph 1.

2. Links to the Website

Creation in any shape or form of a link to the LAO S.R.L. Site is strictly prohibited without the prior written authorization of LAO S.R.L. itself. Any link must in any case lead to the LAO S.R.L. homepage.

3. Access to the services

Although LAO S.R.L. does its best to ensure that the Site is accessible 24/24 everyday, it cannot in any case be held responsible if for whatsoever reason the Site is not available at a given moment and/or for a certain period of time. Access to the Site may furthermore be suspended and/or interrupted without prior warning in the case of system failure, maintenance or repair, or for reasons beyond the control of LAO S.R.L., and additionally in any case that LAO S.R.L. considers it advisable or necessary.

4. Protection of data

LAO S.R.L. respects the confidentiality of the personal data of visitors to the Site, in compliance with the provisions of Legislative Decree N° 196 of 30 June 2003 (see Privacy Policy information).

In compliance with that regulation, the personal data of those who visit the Site and register on our online forms will be collected and processed in relation to the purpose for which the registration was made (request for information, receiving promotional material etc.). LAO S.R.L. reserves the right to save any correspondence with visitors to the Site.

Visitors to the Site who complete online questionnaires consent to LAO S.R.L. using the replies to these questionnaires for commercial and market research purposes.

5. Visitors’ material and conduct

Apart from personal data, which will be managed according to the Laws that regulate Privacy and Cookies, the content and/or materials exchanged and/or transmitted and/or posted on the Site will be considered non-confidential and not the property of LAO S.R.L., which will therefore not have any obligation and/or responsibility regarding such content and/or materials. LAO S.R.L. and those designated by the same may freely copy, divulge, distribute, insert and otherwise employ these contents and/or materials and/or data and/or images and/or sounds and/or texts and/or other elements contained therein for any purpose whatsoever.

Whoever sends material guarantees that it may be published and agrees to protect LAO S.R.L. from any action by third parties in relation to such material.
Visitors are strictly prohibited from posting and/or exchanging and/or transmitting to or from the Site any material:

a. which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, racist, discriminatory, menacing, scandalous, instigatory, blasphemous or that violates confidentiality or privacy or could cause disturbances or unease;

b. in relation to which all necessary licences and/or authorizations have not been obtained;

c. which constitutes or instigates conduct considered a crime, which generates civil liability or is otherwise against the law, or which violates third-party rights, in any country of the world;

d. which is technically damaging (including, merely as examples and not as an exhaustive list, computer viruses, logical bombs, “Trojan horses”, worms, noxious components, altered data or other malign software or damaging data).

It is strictly prohibited for visitors to use the Site in an improper way, including an example, but not only, carrying out hacking. LAO S.R.L. will fully collaborate with the Judicial Authorities who might request and/or order LAO S.R.L. to reveal the identities and/or localize whoever posts material that violates the terms of this paragraph and/or the regulations in force, and reserves the right to take action for damages.

6. Accuracy of information

Information on the Site is as complete and up-to-date as possible. However, LAO S.R.L. does not assume any responsibility for the correctness, completeness or updating of the information itself. LAO S.R.L. also reserves the right to make any modification to the Site and the information it contains at any time and at its own total discretion.

The links that appear on the Site may lead to sites that are the property of and/or managed by third parties. Those who decide to visit a site linked to that of LAO S.R.L. do so at their own risk. LAO S.R.L. does not guarantee, and cannot be held responsible for, the information contained in the said linked sites.

7. Liability

LAO S.R.L. and its directors, administrators, employees, collaborators and/or agents accept no liability whatsoever for any possible prejudice and/or damage, of any nature whatsoever, which might be caused to visitors and/or third parties, in any way deriving from and/or correlated with the use and/or inability to use and/or unavailability of the Site or of any website correlated with the Site and/or the material contained there. Access to the Site is subordinate to the use of adequate systems of protection against viruses and other malign or harmful components and software. Visitors therefore free LAO S.R.L. from any liability for losses and/or damage produced by viruses or other components or software contracted following use of and/or navigation on the Site and/or after having downloaded material from the Site and/or linked sites.

8. Competent Law and Jurisdiction

For any dispute whatsoever that might arise in relation to the use of the Site and to the interpretation and/or application of these terms and conditions for access to the Site, the Milan Courts shall have exclusive jurisdiction and competency and Italian Law will be applied.


Policy based on section 13 of Legislative Decree N° 196 of 30 June 2003

Pursuant to section 13 of Legislative Decree N° 196 of 30 June 2003, “code on the subject of personal data protection”, the following is specified.

1. The data provided by visitors, including email, will be processed and communicated, also with the help of electronic and/or automated means, directly by LAO S.R.L. (henceforth “LAO S.R.L.”) and/or through those designated or appointed by the same and/or by third-party companies whether or not part of the same Group, and/or Dealers and Repairers of the LAO S.R.L. Network, for the purposes connected with the use of the Site and/or the provision of the services requested, for statistical purposes, for sending material for advertising and commercialization of the products and services of LAO S.R.L. and/or of linked companies, and also for fulfilling all the obligations foreseen by the law, by the regulations and by EU legislation and/or for implementation of provisions provided by public authorities and/or for carrying out activities aimed at the prevention or repression of computer fraud.

2. In providing data via completion of the registration form and acceptance of the conditions of access to the Site, the visitor consents to processing of their personal data for the purposes connected with the aforesaid access. This data is considered obligatory inasmuch as it allows correct access to the services requested and any absence or cancellation might result in interruption of the same.

3. Use of the data for commercial ends (sending of advertising or promotional material, etc.) is instead subject to express consent of an optional nature on the part of the visitor, and the absence of this will not have any consequences regarding access to the services on the Site. Every time that LAO S.R.L. intends to collect data for these purposes the visitor will be asked to give or withhold consent to the process.

4. The above-mentioned data, in addition to that processed by the various parties, will not be communicated or shared except in cases foreseen under the law, and the processing will be according to the principles of correctness, legality and transparency to safeguard the confidentiality and rights of the Client.

5. LAO S.R.L. is the owner, as per Leg. Decree 196/03, of the processing of personal data, in the person of the pro-tempore Legal Representative, and is thus obliged to fulfil all conditions foreseen under that law.

At any time the Client may exercise their rights regarding the owner of the data processing, in pursuance of section 7 of Leg. Decree 196/03, which we quote in its entirety in the interest of clarity:

“Section 7 – Right of access to personal data and other rights

1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.

2. A data subject shall have the right to be informed

a) of the source of the personal data;

b) of the purposes and methods of the processing;

c) of the logic applied to the processing, if the latter is carried out with the help of electronic means;

d) of the identification data concerning data controller, data processors and the representative designated as per Section 5(2);

e) of the entities or categories of entity t
whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.

3. A data subject shall have the right to obtain

a) updating, rectification or, where interested therein, integration of the data;

b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;

c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

4. A data subject shall have the right to object, in whole or in part,

a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;

b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.”

In order to exercise the above rights (section 7 of Leg. Decree 196/2003) you can write to LAO S.R.L. – Via dei Serragli 104/124 – 50124 Firenze (Italy) or to the email address


Our Policy on Cookies and Privacy protection

Visitors are informed that their personal data provided for registration on the Site and for the purpose of providing the services available through the Site will be processed, pursuant to Legislative Decree N° 196 of 30 June 2003, by LAO S.R.L.. The complete privacy policy is published on the Site, pursuant to section 13 of this Decree.

This Policy provides explanations about our cookies and on the ways visitors’ Privacy is protected during their use of our Site.

1. Type of data processed / links to other websites

LAO S.R.L. is committed to respecting your “Privacy”. Through this Site LAO S.R.L. collects the personal data that you decide to provide and the information gathered via cookies, as detailed more fully below.

This Site can also contain links to other LAO S.R.L. or third-party websites, such as those of our retailers, authorized installers and other affiliated companies, or to social media websites. When clicking on links that lead to these other sites, it should be remembered that they have their own their own policy on data privacy. LAO S.R.L. will not accept any responsibility for third-party websites.

2. Collection and use of the information

If you provide LAO S.R.L. with personal data, we will save and process this information for the purposes described in the privacy policy.

Furthermore, so as to make our Site more accessible in terms of system performance, usability and provision of useful information on our products and services, we will automatically store the information in the log-files on your computer. This includes your IP address, the type of browser and language setting, the operating system, your internet service provider (ISP) and date/time of registration.

We will use this information to manage the Site efficiently, to better understand the behaviour of our users on the Site, analyse trends and collect demographic data on our users as a whole. The information collected may be used for our marketing/advertising services and communications (e.g. with the aim of optimizing and improving the user experience by providing more attractive special offers and services), in compliance with the laws in force on the subject.

Where we use non-personal information together with personal data, the former will be treated as personal data for the whole period in which they remain associated.

3. Use of cookies

This Site, the email messages, online services, advertising and interactive applications may use “cookies” to optimize our services.

What is a “cookie”?

A “cookie” is a small file, normally comprising letters and numbers, which we send to the browser file containing cookies on your computer’s hard disk via our web server. This, for example, allows our Site to recognise a user’s device once a connection is created between the web server and browser. The main purpose of a cookie is to enable our web server to present the user with “made-to-measure” web pages, which make the visiting experience more personal and more related to the individual needs of the user.

What cookies are used by this Site?

LAO S.R.L. can use two types of cookie on this Site:

• session cookies:

these are temporary cookies saved in the cookie file of your browser until you terminate your browser session. These cookies are obligatory for certain applications or functions to ensure that the Site works correctly.

• persistent cookies:

we can use persistent cookies to improve the user experience (e.g. providing optimized site navigation. The cookies in question remain in your browser’s cookie file for a longer period. Exactly how long depends on your choice of internet browser settings. Persistent cookies allow the transfer of information to a web server every time you visit the site. Persistent cookies are also known as tracking cookies.

There are numerous online publications regarding cookies if you want to know more: try, for example.

4. Third-party cookies

LAO S.R.L. may have recourse to third parties for advertising and to optimize its marketing-related communication. These third parties employ cookies to estimate the effectiveness of advertisements and to personalize advertising content. Among the information they gather there may be data relating to geolocation (obtained from the IP address) or addresses such as email when these are obtained through this Site.

5. Tracking e analysis

With the aim of continually optimizing its marketing-related communication, LAO S.R.L. employs Google Inc.’s “Google Analytics” software. This follows online behaviour at the level of time, geographical location and use of this Site. This information is gathered via tracking pixels and/or cookies. The information obtained via tracking pixels and/or cookies is anonymous and is not linked to personal data. All information needed for this analysis is stored on servers located in Italy. LAO S.R.L. will not share this information with third parties for independent use.

6. Enabling and disabling cookies and similar technologies

If you accept cookies you will subsequently be able to refuse them by modifying your browser internet settings. For example, if you use Internet Explorer 8.0 proceed as follows:

1. select Internet options from the tools menu

2. click on the Privacy tab

3. use the cursor to select the desired settings.

For other Internet browsers refer to its instructions to obtain more information on how to change its settings or remove cookies.

Please note that some features and the complete range of functions on this Site will not be available if cookies are disabled.

7. Variations to this Policy

Any future modification to this Policy will be shown on this page. We suggest you regularly check our Policy for any updates or changes.

8. To contact us

In the case of questions, comments and requests relating to this Policy we would ask you to contact us at the address below. To find out more about our policy on privacy and processing personal data please go to the privacy page on the Site.